Frequently Asked Questions
Top 10:
Listed below are the 10 most asked questions. If you can't find an answer to your question below then do not hesitate to contact us for more information.
- Do you charge a fee per hour?
No. We offer a flat rate fee service, if the repair takes us 1 hour or 10 hours, you will pay no extra fee. Companies that charge £40+ an hour overwhelm their customers with their expensive hourly rates. We prefer to work on a one to one basis with customers and supply the best service available. - Do you sell parts? Will you supply them for my repair?
Unfortunately we do not sell parts for computers, however if your repair job needs a specific part then we can supply and fit that part at a great price. - How do I contact you?
You can contact us by phone, e-mail or via our contact form. Free phone us on 01227 656 659.
Alternatively you can e-mail us at [email protected] - Can I bring my computer to you?
Yes. You are welcome to bring you computer down to our office. However this is by appointment only. To arrange an appointment, free phone on 01227 656 659. - Do you fix laptops?
Yes. We can fix all most any problems with laptops
- How long with my repair take?
From the time you contact us, we aim to have your computer up and running within 48 hours. If you require an express repair, then we will try our best to get your PC up and running within 24 hours. - I need my PC fixed today, how can you help?
If you need you computer up and running the same day then you can rely on us to work as hard as possible to meet your time frame - Do you offer any type of discount service?
Yes. We offer special rate discounts for students and senior citizens. 20% student discounts and 10% for senior citizens - What happens if you can't fix my PC?
In the rare case that we are not successful with the repair of you computer, then you will not have to pay a penny, this means no call out fee as well!
can't find an answer here? use the question form on the right to have your questions answered asap!
People choose us because:
- We offer a No Fix No Fee Service
- Our Lines are Open 7 days a week. 8am - 10pm
- Price Match Guarantee. If you find a cheaper quote, we WILL match it.
- We cater for SME's
- We offer a range of discounts to students and senior citizens.
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